Totango vs Natero

Considering Totango competitors in your CSM solution search?
Natero is a powerful, data-driven alternative to Totango.

Data is changing the way subscription-based companies run every part of their business — including Customer Success.
Natero is the only Customer Success Platform to advocate a truly data-driven approach to managing your clients and your team.

Here are some reasons why leading SaaS businesses choose Natero over competitors like Totango.

Totango Comparison - Comprehensive Customer Data

Complete Customer Data

Unlike other solutions, Natero connects to all of your customer data for a truly comprehensive view of your accounts.

Natero brings all of your CRM, support, billing, and product usage data together in one place. We’ve built connectors to a huge assortment of popular business apps so you don’t have to leave any of your customer data behind!

For more information about all of the customer data we collect, check out our ever expanding list of integrations.

Totango Comparison - Detailed Product Usage

Detailed Product Usage

Natero shows you how your customers are using your product at scale. Solutions like Totango often struggle to collect this data, let alone provide actionable insights at the user level.

Product usage is critical for healthy adoption and engagement. Without product usage insights, CSMs will struggle to prioritize and engage the right users.

With Natero, you can drill down to identify who does what within your product, and leverage that data for alerting, reporting, and outreach.

Totango Comparison - Reporting

Powerful Reporting

Natero has the most powerful CSM reporting of any vendor.

Unlike other solutions, Natero does not limit your reporting to just the last 90 days. Dig into the details, build beautiful charts and graphs, and design informative dashboards for every stakeholder.

Analyze any segment of your client base, understand how customers use your product by industry or stage, view support tickets by tier and geography, or create custom financial charts.

After implementing Natero, we were able to drive customer success with way less effort. We get proactive alerts about customer who need help, we have codified processes for onboarding, and our CSMs are all aligned with their goals.

Denes P.

— Denes Purnhauser

ReframeYourClients

Totango Comparison - Customer Segmentation

Best-in-Class Account Segmentation

Segment your customers based on tier, lifecycle stage, demographics, and just about any other metrics and KPIs that you collect. You can even employ dynamically generated criteria, such as health score, engagement level, recent behavior, etc.

Use segments to deliver the right level of service for each portion of your customer base. From reporting to email campaigns, Natero offers powerful support for your segmentation strategy.

Implementation Time

Don’t settle for a lengthy implementation that never ends. Our structured implementation process efficiently guides you and your team through data integration, product training, best-practices, and beyond.

Natero is known for tackling complicated data integrations, yet Natero users report 60% faster implementation times than solutions like Totango according to independent peer-to-peer review site G2 Crowd.

… and a Whole Lot More

Natero’s Customer Success Management platform helps your team scale.

 NATEROTOTANGO
Data Integration50+ Business AppsLimited
Data CollectionExtremely ScalableLimited
Segmentation ToolsComprehensiveYes
AnalyticsComprehensiveBasic Metrics
Historical ReportingYesLimited
DashboardsComprehensiveYes
Health ScoresHighly ConfigurableLimited
Multiple Health ScoresYesYes
Account HierarchyYesYes
WorkflowsYesYes
Task ManagementYesYes
PlaybooksYesYes
Email CampaignsYesYes
Triggered EmailsYesYes
Team PerformanceYesYes

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See why data-driven Customer Success teams run on Natero.

Innovative Customer Success Teams Run on Natero's Software