Totango vs Natero

Considering Totango competitors in your CSM solution search?
Natero is a powerful, data-driven alternative to Totango.

Data is changing the way subscription-based companies run every part of their business — including Customer Success.
Natero is the only Customer Success Platform to advocate a truly data-driven approach to managing your clients and your team.

Here are some reasons why leading SaaS businesses choose Natero over competitors like Totango.

Totango Comparison - Comprehensive Customer Data

CUSTOMER 360
More Customer Intelligence

Unlike other solutions, Natero connects to all of your customer data for a truly comprehensive view of your accounts.

Natero brings all of your CRM, support, billing, and product usage data together in one place. We’ve built connectors to a huge assortment of popular business apps so you can see all of your customer data in one place.

For more information about all of the customer data we collect, check out our ever expanding list of integrations.

Totango Comparison - Detailed Product Usage

PRODUCT USAGE
Understand User Behavior

Natero shows you how your customers are using your product at scale. Solutions like Totango often struggle to collect this data, let alone provide actionable insights at the user level.

Without product usage insights, CSMs will struggle to prioritize and engage the right users.

Totango Comparison - Reporting

REPORTING
Visualize Customer Data

Natero has the most powerful Customer Success reporting engine of any vendor.

Unlike other solutions, Natero does not limit your reporting to just the last 90 days. Dig into the details, build beautiful charts, and design informative dashboards for every stakeholder.

Totango Comparison - Customer Segmentation

SEGMENTATION
Manage a Diverse Portfolio

Segment your customers based on tier, lifecycle stage, demographics, and just about any other metrics and KPIs that you collect.

Use segments to deliver the right level of service for each portion of your customer base. From reporting to email campaigns, Natero offers powerful support for your segmentation strategy.

Implementation Time

Don’t settle for a lengthy implementation that never ends. Our structured implementation process efficiently guides you and your team through data integration, product training, best-practices, and beyond.

Natero is known for tackling complicated data integrations, yet Natero users report 60% faster implementation times than solutions like Totango according to independent peer-to-peer review site G2 Crowd.

… and a Whole Lot More

Natero’s Customer Success Management platform helps your team scale.

 NATEROTOTANGO
Use CaseHigh-touch + Low-touchHigh-touch
Data Integration50+ Business AppsLimited
Data Collection
SegmentationComprehensiveYes
Reporting
Health ScoresComprehensiveLimited
Email AutomationYesYes
User PermissionsYesYes
Team PerformanceYesYes

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See why data-driven Customer Success teams run on Natero.

Innovative Customer Success Teams Run on Natero's Software