Gainsight vs Natero

Evaluating Gainsight competitors in your CSM solution search?
Natero is a powerful, data-driven alternative to Gainsight.

Data is changing the way modern companies run every part of their business — including Customer Success.
Natero is the first Customer Success platform to advocate a truly data-driven approach to managing your clients and team.

Here are a few reasons why forward-thinking businesses choose Natero over competitors like Gainsight.

Customer Success Intelligence - Customer Data

Be More Informed

Customer data lives in more places than Salesforce.

While solutions like Gainsight rely on data in Salesforce, Natero collects more customer data to give you a comprehensive view of your accounts.

Natero’s extreme scalability can capture massive amounts of detailed customer data without compromising on performance.

Detailed Product Usage - Modules and Features

Understand Product Adoption

With Natero, you get in-depth analysis of how customers are using your product. Solutions like Gainsight struggle to collect this data, let alone provide actionable reporting at the user level.

This information is critical in order to engage slow adopters and identify your power users.

Flexible Customer Health Score Modeling

Measure Customer Health

Don’t settle for “one size fits all” customer health.

Incorporate your most relevant customer metrics like product usage, CSM rating, custom KPIs, NPS, and so much more.

Natero even lets you create different Health Scores based on lifecycle stage, customer segment, and more.

Ready for data-driven success? You’ll be in good company.

Innovative Customer Success Teams Run on Natero's Software

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Customer Success Business Intelligence

Visualize Success

Natero has the most powerful reporting of any Customer Success vendor.

Dig into the details, build beautiful charts and graphs, and design informative dashboards for every stakeholder.

Customer Segmentation

Segment Your Way

Segment your customers based on tier, lifecycle stage, demographics, and just about any other metrics and attributes that you collect.

Natero’s powerful rule builder lets you create dynamically generated groups of accounts and users. Use segments to deliver the right level of service for each portion of your customer base.

Skip the Admin

Enterprise products like Gainsight often require a full-time administrator to ensure the solution runs smoothly ⁠— an expensive hidden cost with such systems.

Freshsuccess is easy to manage for teams of all sizes. Customize dashboards, account views, and page layouts without the need for costly professional services or full-time administrators.

Deploy Faster

Don’t settle for a lengthy implementation that drags on and on. Our structured implementation process guides your team through data integration, product training, best-practices, and beyond.

Natero is known for tackling integrations that other vendors won’t touch, yet users report 60% faster implementation than solutions like Gainsight — according to independent peer-to-peer review site G2 Crowd.

… and a whole lot more

Natero’s Customer Success Management platform helps your team scale.

Use CaseHigh-touch + Low-touchHigh-touch
Data Collection
Time Series MetricsYesNo
Multiple Health ScoresYesLimited
Account HierarchyYesYes
Task ManagementYesYes
User PermissionsYesYes
Team PerformanceYesYes

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See why data-driven Customer Success teams run on Natero.

Innovative Customer Success Teams Run on Natero's Software