A Smarter Customer Success Platform

Natero is a next generation Customer Success platform that helps B2B software companies reduce churn and increase user adoption.

Customer Success Platform - Predictive Analytics

Proactively Manage Customers

Natero’s machine learning algorithms and rule-based alerts proactively identify the accounts that need your attention.

Reach out to customers at risk of churn before they decide to leave. Know which customers are most likely to upgrade or convert from trial to paying.

Don’t just rely on intuition. Our Customer Success platform evaluates hundreds of factors to accurately predict your customers' behavior.

Customer Success Platform - Customer Lifecycle

Operationalize Customer Success

Natero's intuitive workflows help you manage customer progress through onboarding, adoption and beyond. Know when key milestones are missed so you can nurture your customers back on the path to success. Provide consistent responses using standardized playbooks.

Natero keeps your Customer Success team organized, allowing everyone to centrally manage all of their customer-related items, including alerts, milestones, and tasks.

Learn more →

Flexible Customer Health Score

Monitor Customer Health

Easily create and configure customer Health Scores in Natero. Pick your relevant metrics, such as product usage, custom KPIs, objective CSM scores, NPS, and much more. Weight the importance of each metric to strike the right balance for your business.

Natero even lets you create multiple Health Score configurations based on your customer lifecycle or segmentation preferences.

Do customers in your onboarding phase behave differently from established users? Are top-tier accounts different from low-tier accounts?

Don't settle for a "one size fits all" approach to customer health. Natero is the most powerful health monitoring solution for your entire customer base.

Natero makes it very easy for me understand how our customers are doing by creating lists, charts, or segmenting our accounts. We can analyze our customer usage any which way we like, and the team has been amazing to work with.

Akhila Iruku - Rainforest QA

Akhila Iruku  |  Customer Success

Rainforest QA

Customer Success Platform - Customer Data

Centralize Your Customer Data

"When did they last log in? How active is each user? Are they behind on payment? Any open support tickets?"

Our platform captures everything you need to know about your customer. View health score, activity trends, billing information, support tickets, interaction history — even detailed product usage data by individual user.

Arm yourself with more customer intelligence. Natero’s extreme scalability can capture all of your customer data without compromising on performance.

Customer Success Business Intelligence

Uncover Actionable Insights

Your customer data is trying to tell you something.

Natero's Customer Success focused business intelligence lets you identify key trends and discover valuable insights – without the help of analysts or developers.

Understand customer lifecycle changes, compare different classes of accounts, measure the impact of processes, and much more. In addition, Natero’s dashboards enable broad views of your company, including product adoption, team performance, and financial health.

Customer Success Platform - Organization Hierarchy

Manage Account Hierarchies

Natero reflects the organizational structure of your customers.

Analyze customer health, product usage, financial data, and more at any level of your account hierarchy. Track an unlimited number of business relationships with as many levels of hierarchy as you need.

Natero can capture the dependent relationships of your most complex enterprise customers.

Customer Success Data Integrations

Integrate Your Ecosystem

Customer data resides in a lot of places, and CSMs often struggle to collect it — let alone put it to good use. Natero integrates with other software so you can leverage all of your customer data with ease.

We capture customer interactions, support ticketing, and financial information from leading solution providers. Our Javascript library seamlessly captures your product usage. Plus, you can send us other key metrics through our API and CSV upload tool.

Customer Success KPIs

Demonstrate Your Value

You can’t improve what you don’t measure. Natero lets you understand the state of your business without the need for spreadsheets or time intensive grunt work.

Natero provides full visibility into your Customer Success metrics. View trends for revenue and accounts, renewal and churn rates, expected lifetime value, and even workload per Customer Success Manager.

Easily share results with your executive team and tie the value of Customer Success directly to your company’s bottom line.

Natero’s alerts tell us things we either didn’t know or were too busy to know.
Using Natero, 7Geese reduced average monthly churn by 24%.

Leading SaaS companies use Natero to maximize Customer Lifetime Value.

Personio
7Geese
Freshdesk
LiftMetrix
WhiteHat Security
Union Metrics
Duo Security
Lucid

See a Demo

See how our Customer Success Platform helps improve customer retention.