A Smarter Customer Success Platform

Natero is a next generation Customer Success platform that helps B2B software companies improve customer retention and accelerate growth.

Customer Success Platform - Customer Intelligence

CUSTOMER INTELLIGENCE
Proactively Manage Customers

Transform your Customer Success model from defensive and reactive to predictably proactive.

Natero is a data-driven Customer Success platform that places actionable customer insights at your fingertips. Predictive alerts and comprehensive health scores ensure Customer Success teams focus their attention on the accounts that need it most.

EXPLORE FEATURES
Operationalize Your Customer Success Processes

SUCCESS OPERATIONS
Operationalize Customer Success

Organize, manage, and scale your customer success processes.

Natero helps Customer Success teams understand priorities, keep track of next steps, and collaborate more effectively. Use Playbooks to consistently respond to customer alerts and intuitive Workflows to manage your customer lifecycle. Trigger emails to engage the right customers with the right message at the right time. This data-driven approach enables you to manage more accounts while achieving a higher level of success.

Business Intelligence for Customer Success

CUSTOMER ANALYTICS
Become Data-Driven

Your customer data is trying to tell you something.

Natero’s best-in-class reporting helps Customer Success Managers explore their customer data with ease. Understand how users interact with your product, analyze your Customer Success processes, and demonstrate the value of Customer Success for your business.

Customer Success Data Integrations

INTEGRATIONS
Harness Your Customer Data

Connect your existing business tools and make Natero your complete customer hub. Natero integrates with your favorite apps so you can leverage all of your customer data with ease.

Our platform syncs your customer interactions, support ticketing, financial information, and more from leading solution providers. Natero’s Javascript library seamlessly captures usage data from your product, and you can send us other key metrics through our REST API or CSV upload tool.

Natero shines by pulling in different types of data and applying powerful algorithms to give us customer insights and valuable metrics. This helps us reduce churn and uncover feature opportunities our clients may not be utilizing.

Alan Schaffer - Director of Client Success

Alan Schaffer  |  Director of Client Success

Blue Sky eLearn

See a Demo

See how our Customer Success platform helps improve customer retention.

Wipster
Personio
Union Metrics
Freshdesk
7Geese
Innovaccer