Customer Success Intelligence

Natero places actionable intelligence in the hands of Customer Success teams.

Customer Success Intelligence - Customer Data

CUSTOMER 360
Be More Informed

When did they last log in? How active is each user?
Are they behind on payment? Any open tickets?

Natero gives you a 360 degree view of your customer.

See customer health, activity trends, billing information, support tickets, communication history — and even how users interact with your product.

Customer Success Intelligence - Proactive Alerting

PROACTIVE ALERTS
Stay Proactive

Natero automatically identifies accounts that need your attention.

Reach out to customers before they decide to churn. Get reminders about upcoming renewals or QBRs. Spot new customer advocates and expansion opportunities.

PREDICTIVE ALERTS
USER DEFINED ALERTS
Flexible Customer Health Score

HEALTH SCORING
Predict Customer Health

Create customer health scores you can actually trust.

Choose your relevant metrics like product usage, sentiment, NPS, and so much more. Natero even lets you configure health scores by lifecycle stage, customer segment, or any other attribute.

HIGHLY CONFIGURABLE
WEIGHTED KPIs
Customer Success Intelligence - Communications Center

COMMUNICATIONS
See All of Your Customer Interactions in One Place

Bring all of your customer interactions together in a shared communications hub for your entire Customer Success team.

Natero keeps your customer emails, chats, meetings, support tickets, and notes in one central place. Create new customer interactions in Natero or sync them from other business apps.

EMAIL
CHAT
TICKETS
MEETINGS
Customer Success Intelligence - Product Usage

USAGE TRACKING
Measure Product Adoption

See how customers are using your product including where they spend their time and what features they use the most.

Find your best power users or re-engage slow adopters before they slip away. Then, you can leverage your customers’ product usage for reporting, alerting, and targeted outreach.

ACTIONS TAKEN
TIME SPENT
Customer Success Intelligence - Organization Hierarchy

ACCOUNT HIERARCHY
Analyze Related Customers

Natero supports deep account hierarchy and can capture the relationships between parent and child companies.

Understand the health, product usage, and revenue of related companies. Track an unlimited number of business relationships and multiple levels of account hierarchy.

MULTI-LEVEL HIERARCHY
Customer Success Data Integrations

Integrate Your Ecosystem

Natero integrates with your favorite apps so you can leverage your customer data with ease.

We automatically sync customer data from leading solution providers, while our Javascript library seamlessly captures customer behavior within your product. Plus, you can send us other key metrics through our robust API and CSV upload tool.

Natero’s alerts tell us things we either didn’t know or were too busy to know.
Using Natero, 7Geese reduced average monthly churn by 24%.

See a Demo

See how Natero helps Customer Success teams stay proactive.

Natero is trusted by leading Customer Success teams in B2B SaaS.

Innovative Customer Success Teams Run on Natero's Software