Customer Success Intelligence

Natero places actionable intelligence in the hands of Customer Success teams.

Customer Success Intelligence - Customer Data

CUSTOMER 360
Be More Informed

When did they last log in? How active is each user? Behind on payment? Any open tickets?

Natero gives you a 360 degree view of your customer.

See customer health, activity trends, billing information, support tickets, communication history — and even how users interact with your product.

Customer Success Intelligence - Proactive Alerting

PROACTIVE ALERTS
Stay Proactive

Reach out to customers before they decide to churn. Get reminders about upcoming renewals or QBRs. Spot new customer advocates and expansion opportunities.

PREDICTIVE ALERTS
USER DEFINED ALERTS
Flexible Customer Health Score

HEALTH SCORING
Predict Customer Health

Create customer health scores you can actually trust.

You can even customize health score configurations by lifecycle stage, customer segment, or any other attribute.

HIGHLY CONFIGURABLE
WEIGHTED KPIs
Customer Success Intelligence - Communications Center

COMMUNICATIONS
See All of Your Customer Interactions in One Place

Natero brings together your customer emails, chats, meetings, support tickets, and notes. Use Natero to log new customer interactions or sync them from your other business apps.

EMAIL
CHAT
TICKETS
MEETINGS
Customer Success Intelligence - Product Usage

USAGE TRACKING
Measure Product Adoption

See how customers use your product.

Understand where they spend their time and what features they use the most. Create reports, alerts, and even email campaigns based on customer activity.

ACTIONS TAKEN
TIME SPENT
Customer Success Intelligence - Organization Hierarchy

ACCOUNT HIERARCHY
Analyze Related Customers

Natero supports deep account hierarchy and can capture the relationships between parent and child companies.

Quickly see account health, product usage, and revenue of related companies.

MULTI-LEVEL HIERARCHY
Customer Success Data Integrations

Integrate Your Ecosystem

Natero integrates with your favorite apps so you can leverage your customer data with ease.

We automatically sync customer data from leading solution providers, while our Javascript library captures customer behavior in your product. Plus, you can send other key metrics using our API and CSV upload tool.

Natero’s alerts tell us things we either didn’t know or were too busy to know.
Using Natero, 7Geese reduced average monthly churn by 24%.

See a Demo

See how Natero helps Customer Success teams stay proactive.

Natero is trusted by leading Customer Success teams in B2B SaaS.

Innovative Customer Success Teams Run on Natero's Software