Customer Success Analytics

Natero lets you analyze your product, team, and customers.

Customer Success KPIs

DASHBOARDS & REPORTING
Demonstrate Your Value

Natero provides full visibility into your Customer Success metrics without the need for spreadsheets or time intensive grunt work.

View renewal and churn rates, lifetime value, and even workload per Customer Success Manager. Now you can tie the value of Customer Success directly to your company’s bottom line.

CUSTOM DASHBOARDS
REPORT BUILDER
Customer Success Analytics

DATA EXPLORER
Uncover Actionable Insights

Identify behavioral trends and discover valuable customer insights – all without the help of IT or developers.

Dig into the details of your customer journey, compare different customer segments, measure product adoption, and much more.

See at-a-glance views of your SaaS business, including customer usage, team performance, and financial health.

USERS
FEATURES
TIME SERIES
Customer Segmentation

CUSTOMER SEGMENTATION
Segment Your Unique Client Base

Segment your accounts and users any way you like.

Natero’s powerful rule-builder lets you create targeted lists that you can leverage for analysis or outreach. Create customer segments by tier, size, industry, behavior, and a whole lot more.

Use customer segments in conjunction with Natero’s email campaigns to drive behaviors you’d like to see within your product.

If you want to measure Customer Success and your efforts to improve it, Natero gives you all the tools necessary to build a data driven success operation.

— Ewen Fortune

VividCortex

See a Demo

See how Customer Success analytics can help you improve customer retention.

Data-driven businesses use Natero to analyze Customer Success.

Innovative Customer Success Teams Run on Natero's Software