Business Intelligence for Success

Natero’s reporting capabilities let you analyze your product, team, and customers.

Customer Success KPIs

DASHBOARDS & REPORTING
Demonstrate Your Value

You can’t improve what you don’t measure. Natero provides full visibility into your Customer Success metrics without the need for spreadsheets or time intensive grunt work.

View trends for revenue and accounts, renewal and churn rates, expected lifetime value, and even workload per Customer Success Manager. You can finally tie the value of Customer Success directly to your company’s bottom line.

CUSTOM DASHBOARDS
REPORT BUILDER
Customer Success Business Intelligence

DATA EXPLORER
Uncover Actionable Insights

Natero’s Customer Success focused business intelligence lets you identify key trends and discover valuable insights – without the help of analysts or developers.

Understand customer lifecycle changes, compare different classes of accounts, measure your product adoption, and much more. In addition, Natero’s dashboards enable broad views of your company, including customer usage, team performance, and financial health.

USERS
FEATURES
TIME SERIES
Customer Segmentation

CUSTOMER SEGMENTATION
Segment Your Unique Client Base

Although Natero’s machine-learning offers automated churn and upsell detection, there are other reasons you may want an account brought to your attention. In these cases, Natero lets you segment your accounts and users on any of the metrics and KPIs that you collect.

Natero’s powerful rule-builder lets you create targeted lists that you can leverage for analysis or outreach. Use your segmented lists in conjunction with Natero’s built-in email campaigns to drive behaviors you’d like to see within your product.

If you want to measure Customer Success and your efforts to improve it, Natero gives you all the tools necessary to build a data driven success operation.

Ewen Fortune  |  Customer Success Manager

VividCortex

See a Demo

See how Customer Success analytics can help you improve customer retention.

Data-driven businesses use Natero to empower Customer Success.

Qordoba
Wipster
Freshdesk
Typeform
Innovaccer
Growbots