About Natero

Natero's Customer Success Software in the News

Natero was founded on the premise that modern SaaS businesses need actionable data in the hands of Customer Success professionals.

Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value.

We built Natero because we believe that Customer Success teams should spend their time focused on the right customers at the right time. Our goal is to help you drive more successful outcomes for your customers and your business.


Craig Soules
Craig Soules
Founder & CEO

Craig has over a decade of experience working on databases, information retrieval, storage and distributed systems.

He received his Ph.D. from Carnegie Mellon, and afterward spent 6 years at HP Labs leading research and development on a distributed database that dramatically improved ingest and query performance over recent noSQL systems. Craig also led the team that productized that database for use as a distributed storage data management platform.

Garth Goodson
Garth Goodson
Founder & CTO

Garth has built complex distributed systems for over 14 years.

After receiving his Ph.D. from Carnegie Mellon, Garth spent 8 years at NetApp as the founding member of the Advanced Technology Group within the CTO's Office. While there, he spent his time researching, prototyping, and transferring new technologies to product. These topics ranged from Parallel NFS (pNFS), object-based content repositories, flash layout design, and policy-based management of data via tiering.

John Kelly
John Kelly

John has over 20 years of experience leading international sales and customer operations for technology companies.

Prior to Natero, John spent ten years building Intel's EMEA Customer Quality Operations, and six years leading the growth of EMEA Services at Citrix Systems. He also led worldwide Customer Support Operations at SolarWinds Software before forming CustomerLink, a Sales and Customer Success services company in Dublin, Ireland. CustomerLink was acquired by Natero in 2019.

John holds a Bachelor of Technology degree from the National University of Ireland, Galway and an MBA from The Open University.


Vic Mahadevan

Vic Mahadevan served as the Chief Strategy Officer for NetApp.

In this role, Vic was responsible for leading NetApp’s business strategy and identifying additional market and product opportunities to fuel future growth. He was also responsible for driving strategic planning, managing acquisitions, and supporting NetApp's strategic alliances and partnership teams.

Before joining NetApp, Vic served as VP of marketing for LSI Corporation, where he was responsible for driving all aspects of product management, outbound marketing and business alliances. Prior to LSI, Vic was the CEO for Deeya Energy.

Vic holds an MBA in Marketing and MS in Engineering from the University of Iowa as well a degree in Mechanical Engineering from the Indian Institute of Technology.

Bob Garrow

Bob is a veteran executive of successful startups and high-tech enterprises.

Highlights of his career include pioneering work at Intel as an engineer and engineering manager, and co-founding and development of Convergent Technologies as VP Engineering and GM.

In addition, Bob oversaw significant growth at Sun Microsystems as GM of Sun's Workstation Division and later, as VP of World Wide Manufacturing. Other leadership roles included CEO of Athenix Corporation and SVP of Strategic Relationships at Liquid Computing.

Brajesh Goyal

Brajesh Goyal is an experienced leader with a penchant for laser-focused execution.

Brajesh was the founder & CEO for ITAPP, a disruptive cloud management company that was purchased by ServiceNow in 2016. Before starting ITAPP, he lead initiatives for enterprise grid computing, virtualization, and cloud at NetApp. Brajesh also spent over eight years at Oracle where he pioneered the term "enterprise grid computing" and co-authored two books on the topic.

Brajesh holds a Master's in Computer Science and Engineering from the University of Minnesota, and a Bachelor of Technology in CS from the Indian Institute of Technology.