ChurnZero vs Natero

Considering ChurnZero competitors?
Natero is a powerful alternative to ChurnZero.

Go Beyond Churn Fighting

Customer Success Management requires a proactive approach to address long-term customer retention, advocacy, and expansion.

ChurnZero Comparison - Customer Portfolio

Manage Your Entire Portfolio

Automation doesn’t magically lead to Customer Success.

Different customer segments require different approaches, and you’ll need a tool that will work for your enterprise, mid-market, and SMB customers.

Natero is built to seamlessly manage your high-touch and low-touch accounts in a single platform.

ChurnZero Comparison - Customer Health Score

HEALTH SCORING
Predict Customer Health

Don’t settle for “one size fits all” customer health.

Easily incorporate your most relevant customer metrics like product usage, CSM rating, NPS, and so much more. Natero even supports different health score models for each of your unique customer segments.

HIGHLY CONFIGURABLE
WEIGHTED KPIs
Customer Success KPIs

REPORTING
Visualize Success

Natero has the most powerful reporting of any Customer Success vendor.

Dig into the details, build beautiful charts, and design informative dashboards for everyone. Natero lets you identify behavioral trends and discover customer insights through an intuitive point-and-click report builder.

USERS
FEATURES
TIME SERIES

Ready for data-driven success? You’ll be in good company.

Innovative Customer Success Teams Run on Natero's Software

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ChurnZero Comparison - Customer Hierarchy

ACCOUNT HIERARCHY
Manage Related Customers

Capture the relationships between parent and child companies.

Understand the health, product usage, and revenue of related companies. Unlike other solutions, Natero supports deep levels of account hierarchy.

MULTI-LEVEL HIERARCHY
Customer Success Milestone Analysis

TEAM PERFORMANCE
Ready for Any Team

Whether you’re building your core or growing your team, Natero has the tools to help you run a world-class Customer Success operation.

Analyze your processes and stay on top of churn, renewal, and expansion trends. Understand CSM workload and ensure your team is well-balanced and poised to deliver more successful outcomes.

HEALTH TRENDS
INTERACTION TRENDS
WORKFLOW ANALYSIS
Backed by Freshworks

FRESHWORKS
Gain Peace of Mind

Natero is a product of Freshworks — an ISO 27001 certified global company headquartered in San Mateo, California, with offices in India, United Kingdom, Australia, and Germany.

Unlike bootstrapped competitors, your investment in Natero will continue to pay dividends for a very long time.

 NATEROGAINSIGHTTOTANGOCHURN ZERO
Use CaseHigh-touch + Low-touchHigh-touchHigh-touchLow-touch
Data Collection
Reporting
Multiple Health ScoresYesLimitedLimitedNo
Team AlertingYesYesYesNo
Customer HierarchyYesYesYesLimited
Team PerformanceYesYesYesNo
Email AutomationYesYesYesYes

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See why more data-driven Customer Success teams run on Natero.

Innovative Customer Success Teams Run on Natero's Software