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Natero's Customer Success Software in the News

We’re looking for brilliant people who can help us bring the latest in predictive and big data technologies to the realm of Customer Success.

Our passion is the intersection of customers and data. At Natero, you’ll have the opportunity to shape the new face of customer understanding through a single intuitive, scalable system.

Our office is located in Mountain View within walking distance of Caltrain. We offer everything you’d expect from a fast-growing company, with the addition of generous health benefits and a matching 401k plan.

If you’re as passionate as we are about happy, successful customers, get in touch with us today! Apply below or send your resume to: jobs@natero.com

Office Perks

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Walking distance from Caltrain

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Flexible work hours

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Casual dress code

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Flexible vacation and sick days

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Open and transparent company culture

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Free snacks and drinks

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Weekly fresh bagels and fruit

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Competitive salary and meaningful equity

Sales Development Representative (SDR)

Natero is the new standard in Customer Success software for B2B SaaS companies. Founded by veterans of big data and distributed systems, Natero helps Customer Success teams prevent churn, increase account expansion, and manage more customers with less effort.

We are looking for an exceptional sales development rep to play a key role in generating new business opportunities. In this role, you will generate, qualify, and nurture leads from both inbound and outbound channels.

This position is the perfect opportunity for a rockstar SDR/BDR ready to own the sales development process at a disruptive Silicon Valley company in a hot market.

Responsibilities
  • Increase pipeline through outbound demand generation campaigns.
  • Make outbound calls and emails to marketing-generated inbound leads.
  • Grow revenue within assigned book of business.
  • Lead brief web presentations / product demonstrations of Natero’s software platform.
  • Partner with Account Executives, Marketing, Product, and Customer Success at Natero.
Qualifications and Skills
  • Proven sales experience in a B2B software company, preferably SaaS.
  • Experience running outbound phone and email campaigns.
  • Effective time management; ability to juggle inbound and outbound initiatives simultaneously.
  • Excellent communication, writing, presentation, and interpersonal skills.
  • Experience with Salesforce a plus.
  • Experience with outbound sales platforms a plus.
  • Bachelor's Degree from a 4 year University.
Keywords
Sales Development Representative, BDR, SDR, Sales Development, Software-as-a-Service, SaaS, Cloud, B2B

Technical Project Manager (SaaS Customer Onboarding)

Natero is the new standard in Customer Success Management software for B2B SaaS companies. Founded by veterans of big data and distributed systems, Natero helps Customer Success teams prevent churn, increase account expansion, and manage more customers with less effort.

We are looking for a Technical Project Manager who can manage the onboarding process of our rapidly-growing SaaS platform.

In this role, you will own the initial customer relationship from the close of the sale through the end of the data integration process. During onboarding, you will interface between the customer and our internal team members to ensure a timely and successful integration of the customer's data into Natero.

Our ideal candidate has a passion for Customer Success and impeccable attention to detail.

Responsibilities
  • Work directly with new customers to ensure a successful data integration process.
  • Devise initial schedule and project plan for data integration process for new customers.
  • Coordinate with internal integration team regarding data integration tasks.
  • Effectively communicate the status of onboarding with customers.
  • Monitor the onboarding activities and prioritize internal tasks.
  • Manage resource scheduling and project time utilization.
  • Identify, analyze, and respond to project risks, as they occur.
Qualifications and Skills
  • Technical understanding of data and APIs.
  • Process oriented with strong organizational skills and time management.
  • Excellent oral and written communication skills.
  • Attention to detail.
  • Bachelor's Degree from a 4 year University.
  • 2+ years previous project management experience in Software-as-a-Service (SaaS).
Keywords
Technical Project Manager, Project Management, SaaS, Customer Onboarding, B2B

Machine Learning Engineer

Machine learning is a key part of the Natero platform, driving predictive alerts to Customer Success managers that help them focus on the right accounts at the right time.

As a machine learning engineer, your primary responsibilities would be the research, prototyping and productization of new machine learning models to tackle the challenges of behavioral prediction. This position is a mix of data science with system design and implementation, and a great fit for someone looking to not only work with data, but build the systems for processing and analyzing it.

Keywords
Java, Python, SQL, R, Machine Learning, Data Science, Statistics
Requirements
  • MS or PhD with 3+ years of experience in Machine Learning, Statistics, Applied Mathematics or related field
  • Strong understanding of theoretical and practical aspects of various machine learning techniques: classification, regression, clustering, etc.
  • Strong system design skills and experience with distributed systems.
  • Ability to conduct independent research and turn ideas into production code.
  • Familiarity with various statistical packages: R, scikit-learn etc.
  • Excellent programming skills in python, Java or C/C++
  • Proficiency in SQL.
  • Experience working with time-series dataset a plus.

Distributed Systems Engineer

Acting as the hub for customer success teams, Natero is responsible for collecting, storing and processing vast amounts of data for our customers. As a distributed systems engineer, you will be designing and implementing the systems responsible for handling all of this data.

We face a wide array of challenging problems, including data flow, scheduling, scaling, and much much more. Further, our systems must support a number of different use cases for data: reporting, data visualization, predictive analytics, and rule-based alerting, to name a few. Add in the fact that the data we deal with is often messy and complex, requiring transformations, normalizations and cleansing. Your responsibilities would span all of the problems surrounding building this growing data processing infrastructure.

To take on this role, you must have a passion for both data and technology, and you'll need to be ready to embrace whatever technologies will solve the problem at hand.

Keywords
Distributed Systems, Java, Hadoop, noSQL, SQL, Databases, Data Structures, Performance Analysis, System Architecture
Requirements
  • Excellent system architecture skills with 3+ years of experience building data processing infrastructure
  • Excellent familiarity with distributed database systems and their strengths and weaknesses
  • Experience with distributed data processing systems such as Hadoop
  • Excellent programming skills in Java and python
  • Proficient in SQL.

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