Proactive Customer Success Software

Customer Success Software that helps Reduce Churn and Drive SaaS Adoption

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Leading SaaS companies use Natero to maximize Customer Lifetime Value.

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Predict Customer Churn and Upsell

Retain and Grow Your Customers

Knowing when a customer needs your attention is tricky. Customer Success software can help. Our machine learning algorithms predict who’s at risk or likely to buy more, while rule-based alerts track key customer milestones.

Manage SaaS Customer Lifecycle

Manage Your Customer Lifecycle

Monitor customer progress through onboarding, adoption and beyond. Natero allows you to specify the customer behaviors you want to see within specific timeframes, and alerts you if an account is heading off course, or needs your attention.

Improve Your SaaS Product

Improve Your Customer Experience

A great customer experience starts with a great SaaS product. Natero’s extreme scalability can capture every action your customers take, while powerful analytics let you uncover what drives engagement and what needs improvement.

Smart Customer Success Software

Predict who’s at risk and discover why some accounts thrive while others struggle.

Customer Success Software

Natero is Customer Success software for data-driven SaaS businesses. Leverage machine learning, customer analytics, and intuitive workflows to take the guesswork out of Customer Success Management.

  • Predict who is likely to churn or buy more.
  • Create playbooks to respond to any potential alert.
  • Capture detailed product usage down to individual users.
  • Use Customer Success focused business intelligence tools.
  • Create highly targeted email campaigns to drive behaviors.
  • See critical SaaS metrics like MRR, churn, CLV, and more.

Natero shines by pulling in different types of data and applying powerful algorithms to give us deeper customer insight and valuable metrics. This helps us reduce churn and uncover feature opportunities our clients may not be utilizing.

Alan Schaffer - Blue Sky eLearn

Alan Schaffer  |  Director of Client Success

Blue Sky eLearn

Leverage Your Customer Data

Integrate your favorite tools and leverage all of your customer data at scale.

Customer data resides in a lot of places, and CSMs often struggle to collect it — let alone put it to good use. Natero integrates with your favorite tools so you can leverage all of your customer data. You can even send us custom metrics through our API and bulk upload tools.

  • Track contact info, lifecycle stage, and lead source.
  • Capture support ticket volume, type, severity, and resolution.
  • Collect purchases, renewal schedules, pricing and discounts.
  • Scale data collection without compromising performance.
Customer Success Data Integrations

How Does Natero Work?

Learn how Natero helps you engage the right customers at the right time.

Request a Demo

See how Customer Success software can help you reduce churn and accelerate growth.

Customer Success Management Solutions - eBook

Customer Success Management Solutions

Learn how Customer Success Management software helps SaaS businesses automate the collection of key customer data, identify which accounts need attention, and optimize best-practices for CSM teams.

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Customer Analytics that Drive Success - eBook

Customer Analytics that Drive Success

Customer Success Managers need to understand customer engagement and the effectiveness of CSM processes. Learn how customer analytics can help SaaS companies improve their products and processes.

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Effective Customer Onboarding - eBook

Effective Onboarding with CSM Solutions

A successful SaaS onboarding paves the way to retention, renewal and the possibility of up-sell in the future. Learn how to create a measurable and trackable onboarding process that maps out a clear "path" to value.

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