Customer Success Software for B2B SaaS

Maximize Customer Lifetime Value with intelligent Customer Success software.

Natero helps SaaS businesses reduce churn and accelerate growth.

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Customer Success Software

Leading B2B software companies use Natero to proactively manage Customer Success.

Wipster
Personio
Union Metrics
Freshdesk
7Geese
Innovaccer
Customer Success Software: Predict Customer Churn or Upsell Opportunity

Retain and Grow Your Customers

Knowing which customers need your attention can be tricky. Our Customer Success software identifies customers that are currently struggling, potentially at risk, or likely to expand with your business.

Customer Success Platform - Manage SaaS Customer Lifecycle

Manage Your Customer Lifecycle

Natero helps you manage customer progress through onboarding, adoption and beyond. Always know when an account is heading off course or is ready to take the next step in your customer journey.

Customer Success Analytics Software

Gain Valuable Customer Insights

Natero’s extreme scalability can capture the variety of interactions your users have with your product and organization. Powerful analytics help you understand customer engagement and areas for improvement.

Smart Customer Success Software

Natero is the new standard in proactive Customer Success Management software.

Proactive Alerts

Predict which customers are likely to churn, convert, or expand their business with you.

Health Scores

Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.

Workflows & Tasks

Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.

Targeted Emails

Engage the right customers with timely and relevant email messages.

Business Intelligence

Analyze all of your customer data in one place to uncover new insights and growing trends.

Dashboards & Reporting

See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.

Natero shines by pulling in different types of data and applying powerful algorithms to give us customer insights and valuable metrics. This helps us reduce churn and uncover feature opportunities our clients may not be utilizing.

Alan Schaffer - Director of Client Success

Alan Schaffer  |  Director of Client Success

Blue Sky eLearn

Harness Your Customer Data

Natero’s integrations deliver a holistic view of your customers.

Customer Success Software Integrations

Customer data resides in a lot of places, and it can be a struggle to collect it — let alone put it to good use. Natero plugs into your product and integrates with your existing software stack to leverage all of your customer data with ease. You can even connect your Segment and Mixpanel events or import metrics through our API and CSV upload tool.

  • Capture detailed product usage down to individual user.
  • Track contact info, lifecycle stage, and interactions.
  • See support ticket volume, severity, and resolution.
  • Collect purchases, renewal schedules, and discounts.

Proactive Customer Success

Learn how Natero helps you engage the right customers at the right time.

Customer retention can have a dramatic impact on your company’s bottom-line. Reducing monthly churn by as little as 5% can result in 50% more revenue for SaaS companies in just five years. See how Natero helps Customer Success teams predict churn and drive more revenue.

Request a Demo

See how Customer Success software can help you reduce churn and accelerate growth.

Or call us at +1 (650) 727-0770 to talk now!

Customer Success Management Solutions - eBook

Customer Success Management Solutions

Learn how Customer Success Management software helps SaaS businesses automate the collection of key customer data, identify which accounts need attention, and standardize best-practices for Customer Success teams.

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Freshdesk Uses Natero's Customer Success Software

Freshdesk Leverages Natero for Customer Success

As Freshdesk continues to grow at a blistering pace, the company is also focused on driving long-term value through customer satisfaction and retention. See how Freshdesk uses Natero to proactively manage Customer Success.

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Customer Success Management Software - Spreadsheet

Calculate the Value of Customer Success Software

Need to make a case for Customer Success software in your organization? Use this handy Excel spreadsheet to calculate the Return on Investment of Customer Success Management software like Natero for your business.

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Follow our story across the web. LATEST NEWS

Exclusive Customer Success software briefing on Huffington Post
Natero in CRN as coolest startup for its Customer Success software
Customer Success software featured in Computerworld
Customer Success article featured in IDG