Customer Success Software for B2B SaaS

Maximize Customer Lifetime Value with intelligent Customer Success software.

Natero helps SaaS businesses reduce churn and accelerate growth.

Customer Success Software

Leading Customer Success teams use Natero to maximize Customer Lifetime Value.

Duo Security
Union Metrics
WhiteHat Security
Customer Success Software: Predict Customer Churn or Upsell Opportunity

Retain and Grow Your Customers

Knowing which customers need your attention can be tricky. Our Customer Success software can help. Natero’s machine learning algorithms identify who’s at risk or likely to buy more, while rule-based alerts track key customer events.

Customer Success Platform - Manage SaaS Customer Lifecycle

Manage Your Customer Lifecycle

Monitor customer progress through onboarding, adoption and beyond. Natero lets you specify the customer behaviors you’d like to see within specific timeframes, and alerts you if an account is heading off course, or needs your attention.

Customer Success Analytics Software

Gain Valuable Customer Insights

Your customer data is trying to tell you something. Natero’s extreme scalability can capture every action that your customers take, while powerful analytics let you uncover what drives engagement and what needs improvement.

Smart Customer Success Software

Natero is the new standard for proactive Customer Success Management software.

Machine Learning

Predict which customers are likely to churn, convert, or ready to buy more.

Health Scores

Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.

Workflows & Tasks

Use Workflows, Tasks, and Playbooks to manage your Customer Success processes.

Email Campaigns

Drive behaviors in your product using highly targeted email campaigns.

Business Intelligence

Use Customer Success focused BI tools to analyze users and uncover trends.

Dashboards & Reporting

See critical SaaS metrics like MRR, churn, CLV, customer engagement, and more.

Natero shines by pulling in different types of data and applying powerful algorithms to give us customer insights and valuable metrics. This helps us reduce churn and uncover feature opportunities our clients may not be utilizing.

Alan Schaffer - Director of Client Success

Alan Schaffer  |  Director of Client Success

Blue Sky eLearn

Harness Your Customer Data

Integrate your favorite software and leverage all of your customer data at scale.

Customer data resides in a lot of places, and it can be a struggle to collect it — let alone put it to good use. Natero integrates with your existing tools to leverage your customer data with ease. Our Javascript library captures your detailed product usage. You can even import custom metrics through our API or CSV upload tool.

  • Track contact info, lifecycle stage, and lead source.
  • Capture support ticket volume, severity, and resolution.
  • Collect purchases, renewal schedules, and discounts.
  • Scale data collection without sacrificing performance.
Customer Success Software Integrations

Proactive Customer Success

Learn how Natero helps you engage the right customers at the right time.

Customer retention can have a dramatic impact on your company’s bottom-line. Reducing monthly churn by as little as 5% can result in 50% more revenue for SaaS companies in just five years. See how Natero helps Customer Success teams predict churn and drive more revenue.

Request a Demo

See how Customer Success software can help you reduce churn and accelerate growth.

Or call us at +1 (650) 727-0770 to talk now!

Customer Success Management Solutions - eBook

Customer Success Management Solutions

Learn how Customer Success Management software helps SaaS businesses automate the collection of key customer data, identify which accounts need attention, and standardize best-practices for Customer Success teams.

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Customer Success Management Software - Spreadsheet

Calculate the Value of Customer Success Software

Need to make a case for Customer Success software in your organization? Use this handy Excel spreadsheet to calculate the Return on Investment of Customer Success Management software like Natero for your business.

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Freshdesk Uses Natero's Customer Success Software

Freshdesk Leverages Natero for Customer Success

As Freshdesk continues to grow at a blistering pace, the company is also focused on driving long-term value through customer satisfaction and retention. See how Freshdesk uses Natero to proactively manage Customer Success.

Learn more →

Follow our story across the web. LATEST NEWS

Exclusive Customer Success software briefing on Huffington Post
Natero in CRN as coolest startup for its Customer Success software
Customer Success software featured in Computerworld
Customer Success article featured in IDG