Customer Success Software for B2B SaaS
Maximize Customer Lifetime Value with intelligent Customer Success software.
Natero helps SaaS businesses reduce churn and accelerate growth.
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Leading B2B software companies use Natero to proactively manage Customer Success.
Retain and Grow Your Customers
Know which customers need your attention before it’s too late. Our Customer Success software automatically identifies customers that are struggling, potentially at risk, or likely to expand and grow with your business.
Manage Your Customer Lifecycle
Always know when an account is heading off course or when they’re ready to take that next step in your customer journey. Natero helps you manage customer progress through onboarding, adoption and beyond.
Gain Valuable Customer Insights
Easily understand product adoption, customer engagement or any other key success metric in your business. Natero’s extreme scalability can handle a massive amount of customer data from across your organization.
Smart Customer Success Software
Natero is the new standard in proactive Customer Success Management software.
Proactive Alerts
Predict which customers are likely to churn, convert, or expand their business with you.
Health Scores
Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
Workflows & Tasks
Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.
Targeted Emails
Engage the right customers with timely and relevant email messages.
Business Intelligence
Analyze all of your customer data in one place to uncover new insights and growing trends.
Dashboards & Reporting
See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.
Natero shines by pulling in different types of data and applying powerful algorithms to give us customer insights and valuable metrics. This helps us reduce churn and uncover feature opportunities our clients may not be utilizing.
Alan Schaffer | Director of Client Success
Blue Sky eLearn
Harness Your Customer Data
Natero’s integrations deliver a holistic view of your customers.
Customer data resides in a lot of places, and it can be a struggle to collect it — let alone put it to good use. Natero plugs into your product and integrates with your existing software stack to leverage all of your customer data with ease. You can even connect your Segment and Mixpanel events or import metrics through our API and CSV upload tool.
- Capture detailed product usage down to individual user.
- Track contact info, lifecycle stage, and interactions.
- See support ticket volume, severity, and resolution.
- Collect purchases, renewal schedules, and discounts.
Proactive Customer Success
A data-driven approach for managing SaaS Customer Success.
Customer retention can have a dramatic impact on your company’s bottom-line. Reducing monthly churn by as little as 5% can result in 50% more revenue for SaaS companies in just five years. See how Natero helps Customer Success teams predict churn and drive more revenue.
Request a Demo
See how Customer Success software can help you reduce churn and accelerate growth.
Or call us at +1 (650) 727-0770 to talk now!
Freshdesk Uses Natero for Customer Success
As Freshdesk continues to grow at a blistering pace, the company is also focused on driving long-term value through customer satisfaction and retention. See how Freshdesk uses Natero to proactively manage Customer Success.
Customer Success Management Solutions
Learn how Customer Success Management software helps SaaS businesses automate the collection of key customer data, identify which accounts need attention, and standardize best-practices for Customer Success teams.
Calculate the Value of Customer Success Software
Need to make a case for Customer Success software in your organization? Use this handy Excel spreadsheet to calculate the Return on Investment of Customer Success Management software like Natero for your business.
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