Customer Success Software for B2B SaaS

Customer Success Software to Reduce Churn and Drive More Recurring Revenue

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Leading SaaS companies use Natero to maximize Customer Lifetime Value.

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Predict Customer Churn and Upsell

Retain and Grow Your Customers

Knowing which customers need your attention can be tricky. Our Customer Success Software can help. Natero’s machine learning algorithms identify who’s at risk or likely to buy more, while rule-based alerts track key customer events.

Manage SaaS Customer Lifecycle

Manage Your Customer Lifecycle

Monitor customer progress through onboarding, adoption and beyond. Natero allows you to specify the customer behaviors you want to see within specific timeframes, and alerts you if an account is heading off course, or needs your attention.

Improve Your SaaS Product

Gain Valuable Customer Insights

Your customer data is trying to tell you something. Natero’s extreme scalability can capture every action your customers take, while powerful analytics let you uncover what drives engagement and what needs improvement.

Intelligent Customer Success Software

Predict who’s at risk and discover why some customers thrive while others struggle.

Customer Success Software

Natero is Customer Success software for data-driven SaaS businesses. Leverage machine learning, customer analytics, and intuitive workflows to take the guesswork out of Customer Success Management.

  • Predict which customers are likely to churn or buy more.
  • Manage your customer lifecycle and operationalize your Customer Success processes.
  • Capture detailed product usage down to individual users.
  • Use Customer Success focused business intelligence tools.
  • Drive behaviors with highly targeted email campaigns.
  • See critical SaaS metrics like MRR, churn, CLV, and more.

Natero shines by pulling in different types of data and applying powerful algorithms to give us customer insights and valuable metrics. This helps us reduce churn and uncover feature opportunities our clients may not be utilizing.

Alan Schaffer - Blue Sky eLearn

Alan Schaffer  |  Director of Client Success

Blue Sky eLearn

Leverage Your Customer Data

Integrate your favorite software and leverage all of your customer data at scale.

Customer data resides in a lot of places, and it can be a struggle to collect it — let alone put it to good use. Natero integrates with your existing tools to leverage all of your customer data with ease. You can even import custom metrics through our API or bulk upload.

  • Track contact info, lifecycle stage, and lead source.
  • Capture support ticket volume, severity, and resolution.
  • Collect purchases, renewal schedules, and discounts.
  • Scale data collection without sacrificing performance.
Customer Success Integrations

How Does Natero Work?

Learn how Natero helps you engage the right customers at the right time.

Request a Demo

See how Customer Success software can help you reduce churn and accelerate growth.

Or call us at +1 (650) 727-0770 to talk now!

Customer Success Management Solutions - eBook

Customer Success Management Solutions

Learn how Customer Success Management software helps SaaS businesses automate the collection of key customer data, identify which accounts need attention, and standardize best-practices for Customer Success teams.

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Customer Success Management Software - Spreadsheet

Calculate the Value of Customer Success Software

Need to make a case for Customer Success software in your organization? Use this handy Excel spreadsheet to calculate the Return on Investment of Customer Success solutions like Natero for your business.

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7Geese and Natero - Case Study

How 7Geese Uses Natero to Drive Customer Retention

7Geese wanted to improve customer retention, but they lacked actionable insight from their customer data. Learn how this Customer Success team uses Natero to turn their data into proactive tasks for reducing churn.

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