Customer Success Software for B2B SaaS
Maximize Customer Lifetime Value with intelligent Customer Success software.
Natero helps SaaS businesses reduce churn and accelerate growth.
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Leading Customer Success teams use Natero to maximize Customer Lifetime Value.
Retain and Grow Your Customers
Knowing which customers need your attention can be tricky. Our Customer Success software can help. Natero’s machine learning algorithms identify who’s at risk or likely to buy more, while rule-based alerts track key customer events.
Manage Your Customer Lifecycle
Monitor customer progress through onboarding, adoption and beyond. Natero lets you specify the customer behaviors you’d like to see within specific timeframes, and alerts you if an account is heading off course, or needs your attention.
Gain Valuable Customer Insights
Your customer data is trying to tell you something. Natero’s extreme scalability can capture every action that your customers take, while powerful analytics let you uncover what drives engagement and what needs improvement.
Smart Customer Success Software
Natero is the new standard for proactive Customer Success Management software.
Proactive Alerts
Predict which customers are likely to churn, convert, or ready to buy more.
Health Scores
Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
Workflows & Tasks
Use Workflows, Tasks, and Playbooks to manage your Customer Success processes.
Targeted Emails
Drive behaviors in your product using highly targeted email communications.
Business Intelligence
Analyze your customer data and uncover new insights and trends.
Dashboards & Reporting
See critical SaaS metrics like MRR, churn, CLV, customer engagement, and more.
Natero shines by pulling in different types of data and applying powerful algorithms to give us customer insights and valuable metrics. This helps us reduce churn and uncover feature opportunities our clients may not be utilizing.
Alan Schaffer | Director of Client Success
Blue Sky eLearn
Harness Your Customer Data
Natero’s integrations deliver a holistic view of your customers.
Customer data resides in a lot of places, and it can be a struggle to collect it — let alone put it to good use. Natero integrates with your existing software to leverage your customer data with ease. Natero plugs into your app so you can understand customer usage and take action. You can even connect your Segment and Mixpanel events or import metrics through our API and CSV upload tool.
- Capture detailed product usage down to individual user.
- Track contact info, lifecycle stage, and interactions.
- See support ticket volume, severity, and resolution.
- Collect purchases, renewal schedules, and discounts.
Proactive Customer Success
Learn how Natero helps you engage the right customers at the right time.
Customer retention can have a dramatic impact on your company’s bottom-line. Reducing monthly churn by as little as 5% can result in 50% more revenue for SaaS companies in just five years. See how Natero helps Customer Success teams predict churn and drive more revenue.
Request a Demo
See how Customer Success software can help you reduce churn and accelerate growth.
Or call us at +1 (650) 727-0770 to talk now!
Customer Success Management Solutions
Learn how Customer Success Management software helps SaaS businesses automate the collection of key customer data, identify which accounts need attention, and standardize best-practices for Customer Success teams.
Freshdesk Leverages Natero for Customer Success
As Freshdesk continues to grow at a blistering pace, the company is also focused on driving long-term value through customer satisfaction and retention. See how Freshdesk uses Natero to proactively manage Customer Success.
Calculate the Value of Customer Success Software
Need to make a case for Customer Success software in your organization? Use this handy Excel spreadsheet to calculate the Return on Investment of Customer Success Management software like Natero for your business.
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