Our Customer Success software identifies potential churn, new advocates, and accounts that are ready to expand.
Proactively manage customers through onboarding, product adoption, account expansion, and ultimately renewal.
Get clear visibility into product adoption, customer engagement, and your own Customer Success processes.
Automatically identify churn, expansion, and more.
Monitor customer health based on your true KPIs.
Bring your customer data together in one place.
See customer emails, chats, meetings, support tickets, billing history, and product usage — all in one place.
Identify at-risk accounts, prepare for upcoming renewals, and spot new customer advocates.
Automatically calculate customer health from user behavior, CSM input, support tickets, NPS, and more.
Manage customer lifecycle events like onboarding, business reviews, renewals, and more.
Send timely and relevant emails to the right customers using automatic triggers or segmented lists.
Understand CSM workload and analyze your processes along the customer journey.
See key metrics like churn, lifetime value, product adoption, financial health, or create your own views.
Explore all of your customer data using a point-and-click report builder.
Create dynamic lists of accounts and users for in-depth analysis, comparison, or customer outreach.
Before Natero, we had little awareness of what was going on with our customers. It was unclear who needed our help and we were constantly on the defensive. Now, our customer success team knows exactly where to spend their time, and Natero helps us stay proactive rather than reactive.
— Mark Nichols
AdStage needed an efficient way to track user engagement and drive Customer Success processes.
Using Natero, the Customer Success team can engage low-adopters, identify power users, and spot candidates for customer advocacy.
Appcues wanted to address customer needs in a more proactive and systematic way.
The CSM team used data integrations, segmentation, and workflow management to make smart decisions about priority and next steps.
Natero plugs into your SaaS application and connects with your other business tools.
We even have a dedicated team to setup, support, and customize your integrations.
See who's at risk, who's ready to expand, and who's happy and willing to advocate.
Natero continuously evaluates account health based on your many sources of customer data, and helps you manage and scale your proactive customer retention processes.
Pinpoint at-risk accounts and proactively manage your customers.
Spot new expansion and upsell opportunities within your existing customer base.
Identify your power users, potential references, and best customer advocates.
Standardize workflows, automate tasks, and streamline Customer Success processes.
In the past, we used another Customer Success tool, but our team couldn't trust or work with the data. Now, Natero gives us a real source of truth about our customers. We can customize many aspects of Natero's user experience, and the reporting and segmentation are second to none. If you're serious about data-driven Customer Success, then you need to put Natero on your short-list.
— Peter Sterkenburg
Recent Webinar
Customer Success teams often live and breathe Net Promoter Score. After all, it's a bellwether metric for customer retention — or potential churn.
Net Promoter Score is an effective method to measure customer happiness, and modern NPS is all about making your customer feedback more actionable. From survey automation to analysis, it's easier than you think to implement a modern approach to measuring and boosting customer loyalty with NPS.
Natero and Wootric recently joined forces to talk about Net Promoter Score, and how Customer Success Managers can get the most out of their NPS program.
Recent Webinar
The mission of Customer Success is to increase sustainable, proven value for both your Customers and your Company.
What matters to Customers is the value they receive from their relationship with your company. What matters to your Company is the value that your Customer Success team brings to the bottom line and the effectiveness of the organization.
So, how do you prove the value of Customer Success?
Join Mikael Blaisdell (Director, The Customer Success Association) and Craig Soules (CEO of Natero) for a practical look at how Customer Success teams can demonstrate value and ensure the continued support of their customers and leadership team.
Customer Profile
As Freshworks continues to grow it's also driving long-term value through customer satisfaction and retention. Read how this SaaS juggernaut uses Natero to manage Customer Success.
eBook
Learn how Customer Success solutions automate the collection of customer data, identify which accounts need attention, and streamline best-practices for proactive Customer Success management.
Spreadsheet
Need to make a case for a Customer Success software in your organization? Use this handy Excel spreadsheet to calculate the impact that a CSM tool like Natero can have on your overall business.
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