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Know which customers need your attention before it’s too late. Our Customer Success software automatically identifies customers that are struggling, potentially at risk, or likely to expand and grow with your business.
Proactively manage customers through onboarding, product adoption, expansion and beyond. Natero’s centralized task management, workflow automation, and triggered emails let you deliver a stellar customer journey.
Get clear visibility into product adoption, customer engagement, and your own Customer Success processes. Natero’s scalability can handle a massive amount of data from across your organization.
Data-driven alerts automatically identify customers that need your attention.
Best-in-class health scoring that reflects your unique customer base and measures your true KPIs.
Detailed usage from your product plus over 50 native integrations provide instant visibility into your customers.
See customer emails, chats, meetings, support tickets, billing history, and product usage — all in one place.
Identify at-risk customers, prep for upcoming renewals, and spot new advocates or power users.
Monitor customer health based on in-app usage, custom KPIs, CSM scores, support tickets, NPS, and more.
Manage your Onboarding, Business Reviews, Risk Mitigation, Renewals and more.
Send timely and relevant emails to the right customers using automatic triggers or segmented lists.
See CSM workload, health and interaction trends. Analyze the performance of workflows throughout your customer journey.
See critical metrics like Churn, Lifetime Value (LTV), product adoption, financial health or create your own custom views.
Explore all of your customer data and analyze trends using a point-and-click report builder.
Create dynamic lists of accounts and users for in-depth analysis, comparison, or customer outreach.
Before Natero, we had little to no awareness of what was going on with our customers. It was unclear who needed our help the most, and we were constantly on the defensive. Now, our customer success team knows exactly where to spend their valuable time — and most importantly, Natero helps us stay proactive rather than reactive.
— Mark Nichols
AdStage needed an efficient way to track user engagement and drive Customer Success processes.
Using Natero, the Customer Success team can engage low-adopters, identify power users, and spot candidates for customer advocacy.
Appcues wanted to address customer needs in a more proactive and systematic way.
The CSM team utilized data integrations, segmentation, and workflow management to make smart decisions about priority and next steps.
Customer data resides in a lot of places but it can be a struggle to collect it — let alone put it to use.
Natero plugs into your SaaS application and integrates with your existing business tools so you can leverage all of your customer data with ease.
You can also connect Segment, Mixpanel, and Pendo or import your own customer metrics.
Natero even has a dedicated team for building, supporting, and customizing your integrations.
See who's at risk, who's ready to expand, and who's happy and willing to advocate.
Natero continuously evaluates account health based on your many sources of customer data, and helps you manage and scale your proactive customer retention processes.
Pinpoint at-risk accounts and proactively manage your customers.
Spot new expansion and upsell opportunities within your existing customer base.
Identify your power users, potential references, and best customer advocates.
Standardize workflows, automate tasks, and streamline your Customer Success processes.
Recent Webinar
Customer Success teams often live and breathe Net Promoter Score. After all, it's a bellwether metric for customer retention — or potential churn.
Net Promoter Score is an effective method to measure customer happiness, and modern NPS is all about making your customer feedback more actionable. From survey automation to analysis, it's easier than you think to implement a modern approach to measuring and boosting customer loyalty with NPS.
Natero and Wootric recently joined forces to talk about Net Promoter Score, and how Customer Success Managers can get the most out of their NPS program.
Recent Webinar
The mission of Customer Success is to increase sustainable, proven value for both your Customers and your Company.
What matters to Customers is the value they receive from their relationship with your company. What matters to your Company is the value that your Customer Success team brings to the bottom line and the effectiveness of the organization.
So, how do you prove the value of Customer Success?
Join Mikael Blaisdell (Director, The Customer Success Association) and Craig Soules (CEO of Natero) for a practical look at how Customer Success teams can demonstrate value and ensure the continued support of their customers and leadership team.
Customer Profile
As Freshworks continues to grow it's also driving long-term value through customer satisfaction and retention. Read how this SaaS juggernaut uses Natero to manage Customer Success.
eBook
Learn how CSM solutions automate the collection of customer data, identify which accounts need attention, and streamline best-practices for proactive Customer Success teams.
Spreadsheet
Need to make a case for a Customer Success software in your organization? Use this handy Excel sheet to calculate the impact that a CSM platform like Natero can have on your business.
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