Customer Intelligence at Your Fingertips.
Monitor customer health based on in-app usage, CSM scores, support tickets, NPS, and more.
Our Customer Success software automatically identifies potential churn, new advocates, and accounts that are ready to expand.
Proactively manage customers through onboarding, product adoption, account expansion, and ultimately renewal.
Get clear visibility into product adoption, customer engagement, and your own Customer Success processes.
Know which customers need attention before it’s too late.
Best-in-class health scoring that reflects your unique customer base and measures your true KPIs.
Detailed usage from your product plus over 50 native integrations provide instant visibility into your customers.
Before Natero, we had little awareness of what was going on with our customers. It was unclear who needed our help and we were constantly on the defensive. Now, our customer success team knows exactly where to spend their time, and Natero helps us stay proactive rather than reactive.
— Mark Nichols
AdStage needed an efficient way to track user engagement and drive Customer Success processes.
Using Natero, the Customer Success team can engage low-adopters, identify power users, and spot candidates for customer advocacy.
Appcues wanted to address customer needs in a more proactive and systematic way.
The CSM team utilized data integrations, segmentation, and workflow management to make smart decisions about priority and next steps.
See who's at risk, who's ready to expand, and who's happy and willing to advocate.
Natero continuously evaluates account health based on your many sources of customer data, and helps you manage and scale your proactive customer retention processes.
Pinpoint at-risk accounts and proactively manage your customers.
Spot new expansion and upsell opportunities within your existing customer base.
Identify your power users, potential references, and best customer advocates.
Standardize workflows, automate tasks, and streamline your Customer Success processes.
In the past, we used another Customer Success tool, but our team couldn't trust or work with the data. Now, Natero gives us a real source of truth about our customers. We can customize many aspects of Natero's user experience, and the reporting and segmentation are second to none. If you're serious about data-driven Customer Success, then you need to put Natero on your short-list.
— Peter Sterkenburg
As Freshworks continues to grow it's also driving long-term value through customer satisfaction and retention. Read how this SaaS juggernaut uses Natero to manage Customer Success.
Learn how CSM solutions automate the collection of customer data, identify which accounts need attention, and streamline best-practices for proactive Customer Success teams.
Need to make a case for a Customer Success software in your organization? Use this handy Excel sheet to calculate the impact that a CSM platform like Natero can have on your business.
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