Customer Success Software for B2B SaaS

Maximize Customer Lifetime Value with intelligent Customer Success software.

Natero helps SaaS businesses reduce churn and accelerate growth.

Customer Success Software

Leading B2B software companies use Natero to proactively manage Customer Success.

Customer Success Software to Predict Churn or Upsell Opportunity

Retain and Grow Your Customers

Know which customers need your attention before it’s too late. Our Customer Success software automatically identifies customers that are struggling, potentially at risk, or likely to expand and grow with your business.

Customer Success Software to Manage SaaS Customer Lifecycle

Manage Your Customer Lifecycle

Always know when an account is heading off course or when they’re ready to take that next step in your customer journey. Natero helps you manage customer progress through onboarding, adoption and beyond.

Customer Success Analytics Software

Gain Valuable Customer Insights

Easily understand product adoption, customer engagement or any other key success metric in your business. Natero’s extreme scalability can handle a massive amount of customer data from across your organization.

Smart Customer Success Software

Natero is the new standard in proactive Customer Success Management software.

Proactive Alerts

Predict which customers are likely to churn, convert, or expand their business with you.

Health Scores

Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.

Workflows & Tasks

Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.

Targeted Emails

Engage the right customers with timely and relevant email messages.

Business Intelligence

Analyze all of your customer data in one place to uncover new insights and growing trends.

Dashboards & Reporting

See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.

Before Natero, we had little to no awareness of what was going on with our customers. It was unclear who needed our help the most, and we were constantly on the defensive. Now, our customer success team knows exactly where to spend their valuable time — and most importantly, Natero helps us stay proactive rather than reactive.

Mark Nichols  |  VP of Growth


Harness Your Customer Data

Natero’s integrations deliver a holistic view of your customers.

Customer Success Software Integrations

Customer data resides in a lot of places, and it can be a struggle to collect it — let alone put it to good use. Natero plugs into your SaaS product and integrates with your existing software stack to leverage your customer data with ease. You can even connect your Segment and Mixpanel events or import metrics through our REST API and CSV upload tool.

  • Capture detailed product usage down to individual user.
  • Track contact info, lifecycle stage, and interactions.
  • See support ticket volume, severity, and resolution.
  • Collect purchases, renewal schedules, and discounts.

Proactive Customer Success

A data-driven approach for managing SaaS Customer Success.

Customer retention can have a dramatic impact on your company’s bottom-line. Reducing monthly churn by as little as 5% can result in 50% more revenue for SaaS companies in just five years. See how Natero helps Customer Success teams predict churn and drive more revenue.

Request a Demo

See how Customer Success software can help you reduce churn and accelerate growth.

Or call us at +1 (650) 727-0770 to talk now.

Freshdesk Uses Natero's Customer Success Software

Freshdesk Uses Natero for Customer Success

As Freshdesk continues to grow at a blistering pace, the company is also focused on driving long-term value through customer satisfaction and retention. See how Freshdesk uses Natero to proactively manage Customer Success.

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Customer Success Management Solutions - eBook

Customer Success Management Solutions

Learn how Customer Success Management software helps SaaS businesses automate the collection of key customer data, identify which accounts need attention, and standardize best-practices for Customer Success teams.

Read eBook →

Customer Success Management Software - Spreadsheet

Calculate the Value of Customer Success Software

Need to make a case for Customer Success software in your organization? Use this handy Excel spreadsheet to calculate the Return on Investment of Customer Success Management software like Natero for your business.

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Follow our story across the web. LATEST NEWS

Exclusive Customer Success software briefing on Huffington Post
Natero is named coolest Customer Success software startup
Customer Success software featured in Computerworld
Customer Success article featured in IDG