Know which customers need your attention before it’s too late. Our Customer Success software automatically identifies customers that are struggling, potentially at risk, or likely to expand and grow with your business.
Recognize when an account is heading off course or when they’re ready to take that next step in your customer journey. Natero helps you efficiently manage customers through onboarding, product adoption and beyond.
Get clear visibility into product adoption, customer engagement, and your own Customer Success processes. Natero’s scalability can handle a massive amount of data from across your organization.
See customer emails, chats, meetings, support tickets, billing history, and product usage — all in one place.
Predict which customers are likely to churn, convert, or expand their business with you.
Monitor customer health based on in-app usage, custom KPIs, CSM scores, support tickets, NPS, and more.
Drive your Customer Success processes for Onboarding, Business Reviews, Risk Mitigation, Renewals and more.
Send timely and relevant emails to the right customers using automatic triggers or segmented lists.
Understand CSM workload, health and interaction trends. See which workflows are ahead of schedule or slowing you down.
See critical metrics like Churn, Lifetime Value (LTV), product adoption, financial health or create your own custom views.
Explore all of your customer data and spot trends over time using a point-and-click report builder.
Create dynamic lists of accounts and users for in-depth analysis, comparison, or customer outreach.
Before Natero, we had little to no awareness of what was going on with our customers. It was unclear who needed our help the most, and we were constantly on the defensive. Now, our customer success team knows exactly where to spend their valuable time — and most importantly, Natero helps us stay proactive rather than reactive.
Mark Nichols | VP of Growth
Customer data resides in a lot of places, and it can be a struggle to collect it — let alone put it to good use.
Natero plugs into your SaaS product and integrates with your existing business apps to leverage your customer data with ease.
You can even connect your Segment, Mixpanel, and Pendo events or import metrics through our API and CSV upload tool.
Natero combines machine learning and rule-based alerting to identify at-risk customers before they decide to leave. Our system continuously evaluates account health based on your many sources of customer data, and helps you manage and scale your proactive customer retention processes.
Predictive alerts automatically identify customers that need your attention.
Highly configurable health scores reflect your unique customer base.
In-depth segmentation and reporting offer deep visibility into your customers.
Tailored integrations collect rich customer data from your product and systems.
Or call us at +1 (650) 727-0770 to talk now.
Customer Profile
As Freshworks continues to grow it’s also driving long-term value through customer satisfaction and retention. Read how this SaaS juggernaut uses Natero to manage Customer Success.
eBook
Learn how CSM solutions automate the collection of customer data, identify which accounts need attention, and streamline best-practices for proactive Customer Success teams.
Spreadsheet
Need to make a case for a Customer Success software in your organization? Use this handy Excel sheet to calculate the impact that a CSM platform like Natero can have on your business.
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