Customer Success Software for B2B SaaS

Customer Success Software to Reduce Churn and Drive More Recurring Revenue

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Leading B2B Software-as-a-Service companies use Natero to maximize Customer Lifetime Value.

Retain and Grow Your Customers

Knowing which customers need your attention can be tricky. Our Customer Success Software can help. Natero’s machine learning algorithms identify who’s at risk or likely to buy more, while rule-based alerts track key customer events.

Manage Your Customer Lifecycle

Monitor customer progress through onboarding, adoption and beyond. Natero allows you to specify the customer behaviors you want to see within specific timeframes, and alerts you if an account is heading off course, or needs your attention.

Gain Valuable Customer Insights

Your customer data is trying to tell you something. Natero’s extreme scalability can capture every action your customers take, while powerful analytics let you uncover what drives engagement and what needs improvement.

Intelligent Customer Success Software

Predict who’s at risk and discover why some customers thrive while others struggle.

Natero is Customer Success software for data-driven SaaS businesses. Leverage machine learning, customer analytics, and intuitive workflows to take the guesswork out of Customer Success Management.

Predict which customers are likely to churn or buy more.
Manage your customer lifecycle and operationalize your Customer Success processes.
Capture detailed product usage down to individual users.
Use Customer Success focused business intelligence tools.
Drive behaviors with highly targeted email campaigns.
See critical SaaS metrics like MRR, churn, CLV, and more.

See Features

Natero shines by pulling in different types of data and applying powerful algorithms to give us customer insights and valuable metrics. This helps us reduce churn and uncover feature opportunities our clients may not be utilizing.

Alan Schaffer | Director of Client Success

Blue Sky eLearn

Leverage Your Customer Data

Integrate your favorite software and leverage all of your customer data at scale.

Customer data resides in a lot of places, and it can be a struggle to collect it — let alone put it to good use. Natero integrates with your existing tools to leverage all of your customer data with ease. You can even import custom metrics through our API or bulk upload.