Retain and Grow Your Customers
Knowing when a customer needs attention can be tricky. Customer success software can help. Our machine learning algorithms tell you who’s at risk or likely to buy more, while rule-based alerts track key customer lifecycle milestones.
Optimize Your Customer Onboarding
Create an onboarding experience that helps your customers reach their “Ah-ha” moment. Natero enables you to deliver an optimal onboarding process that will pave the way for adoption, renewal and even up-sell in the future.
Improve Your Customer Experience
A great customer experience starts with a great SaaS product. Natero’s extreme scalability can capture every action your customers take, while powerful analytics let you uncover what drives engagement and what needs improvement.
A Smarter Customer Success Platform
Predict who’s at risk and discover why some accounts thrive while others struggle.
- Predict who is likely to churn or buy more.
- Create playbooks to respond to any customer alert.
- Ensure customers progress through an ideal lifecycle.
- Capture detailed product usage down to individual users.
- Uncover actionable insights from your customer data.
- See critical SaaS metrics like MRR, churn, CLV, and more.
Leverage Your Customer Data
Integrate your favorite tools and sources of customer data.
Customer data resides in a lot of places, and CSMs often struggle to collect it, let alone put it to good use. That’s why Natero connects seamlessly to your favorite tools and sources of customer data. We capture your sales and marketing activity, support ticketing, customer interactions, and financial information from leading solution providers.
- Track contact info, lifecycle stage, and lead source.
- Capture support ticket volume, type, severity, and resolution.
- Collect purchases, renewal schedule, pricing and discounts.
- View customer interactions including email and chat.
Natero shines by pulling in different types of data and applying powerful algorithms to give us deeper customer insight and valuable metrics. This helps us reduce churn and uncover feature opportunities our clients may not be utilizing.
Alan Schaffer | Director of Client Success
Blue Sky eLearn
Request Your Demo
See how customer success software can help you reduce churn and accelerate growth.
Or call us at +1 650-727-0770 to talk now!